Frequently Asked Questions
Everything you need to know about your Yon-Ka skincare journey.
How can I track the status of my order?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return authorization.
Are Yon-Ka products suitable for sensitive skin?
Yes, many of our products are specifically formulated with botanical ingredients designed to soothe and protect sensitive skin. We recommend checking individual product labels for specific skin-type compatibility.
Do you offer international shipping?
Currently, we ship to most major international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Are your products cruelty-free?
Yon-Ka is committed to ethical practices; we do not test our finished products on animals and prioritize sustainable, plant-based ingredients.